Please carefully read these General Terms and Conditions of Sale and Terms & Conditions of Use of the Lorenza-Paris.com website.

General terms and conditions of sale of the Lorenza-Paris.com website - July 2013

The purchase of products offered on Lorenza-Paris.com is subject to these current general terms and conditions of sale of the Lorenza-Paris.com website ("General Terms and Conditions of Sale").

Orders placed on the Lorenza-Paris.com site are reserved for individuals and businesses "end buyers" other than for resale. Resale or distribution of Lorenza Paris products purchased on Lorenza-Paris.com is prohibited.

Lorenza Paris may at any time update these General Terms and Conditions of Sale. You may peruse the version of the General Terms and Conditions of Sale currently in force at any time by clicking on the "customer service" link.

In addition, with each order placed on the Lorenza-Paris.com site, you will be asked to confirm your acceptance of these General Terms and Conditions of Sale currently in force on the date when your order was placed.

Terms of the Order

The Lorenza-Paris.com site makes it possible to place orders from the Lorenza Paris company for a selection of products from the Lorenza Paris brand immediately online via the Internet for worldwide delivery.

You may also place orders by phone at +33 (0) 1.40.15.97.97, Tuesday through Saturday (excluding holidays), from 14h00 to 18h20.

For all special orders, please contact our Customer Service by clicking on the "customer service" link or by phone at +33 (0) 1.40.15.97.97

Availability

Our products and prices are valid as long as they are visible on the site, within the limits of stocks available and on order. Errors or changes may happen, though rarely, especially in the case of simultaneous orders placed by several customers for the same product. In the event a product is not available after placing your order, we will notify you by email or phone as soon as possible, offering you either the choice of ordering another item featured on the Lorenza-Paris.com site as a replacement or creating an identical product. If you choose to create an identical product, a time estimate of its fabrication will be sent to you by email.

Lorenza Paris may not be held liable in the event of a product shortage or unavailability.

Lorenza Paris reserves the right to change at any time and without giving prior notice the items offered on the Lorenza-Paris.com site.

To ensure a better quality of service and availability of our products to all Lorenza-Paris.com site customers, Lorenza Paris reserves the right to limit the quantity of products which can be purchased by a single Customer, this in accordance with the applicable provisions on this subject, particularly those of Article L122-1 of the French Consumer Code.

Finalizing orders

At any time, you may:
- add Lorenza Paris products to your selection by clicking "I buy",
- see Lorenza Paris products selected by clicking "your selection"
- change your selection by clicking on "choose other items" or adjusting the quantities as appropriate.

For each product selected on the Lorenza-Paris.com site, a summary page will be displayed automatically, featuring a photograph of the item, its coloring and references, the selected quantity, the unit price and the total price of your order. You should check the accuracy of your selection before confirming your order. Though all efforts are made to ensure that the color and pattern of the Lorenza Paris products whose photos are posted on the Lorenza-Paris.com site are faithful to the original products, variations may occur, especially due to technical limitations for color rendering on your computer equipment. Therefore, Lorenza Paris cannot be held responsible for errors or inaccuracies in the photographs or graphical representations of Lorenza Paris products listed on the Lorenza-Paris.com site. If you have questions on products, you may of course contact our Customer Service.

All Internet orders require that you supply at the time of placing the order accurate and complete billing information. The information requested should include: title, full name, phone number, email address, billing and delivery address (or the store where you wish to make your pickup, if your billing address is eligible - see "Zone of delivery and pickup"). You are also requested to select your shipping method.

Gift orders may include a card with up to 100 characters.

At the end of the ordering process, you are prompted to click on the "Pay and complete my order" button. By clicking the " Pay and complete my order" button, you are asked to accept all of these current General Terms and Conditions of Use and the Privacy Policy of the Lorenza-Paris.com site.

Your payment is then authenticated and secured thanks to the 3D Secure system (via "Verified by Visa®" or "MasterCard® SecureCode"). A new page will appear where you will enter your personal information required by your bank to complete your payment. For more information on 3D Secure payment procedures, please refer to the "Price - Payment" paragraph.

Once completed, your order is sent to Lorenza Paris for processing.

You may then only make order changes by contacting customer service by phone +33 (0) 1.40.15.97.97 or by email.

Lorenza Paris reserves the right not to accept an order from a customer with whom it has an ongoing dispute to a previous order, or if Lorenza Paris reasonably believes that the client has violated these current General Terms or that he is engaged in fraudulent activity, or for any other legitimate reason.

A summary of your order will be sent by email. The acknowledgment will include a description of Lorenza Paris selected products, the quantity, the price as well as the shipping costs.

You may create an account to save your billing and delivery information for future orders. You will be asked to create your own password for future use of this account.

By your sole responsibility, you agree to keep this password confidential and never disclose it to third parties. Accordingly, any purchase made through these personal identifiers will be deemed to have been made by you as the owner of these personal identifiers. In case of loss, theft or unauthorized use of your password, you agree to immediately notify Lorenza-Paris.com.

You may at any time cancel your account by sending an email to customer service. After the deactivation of your account, you are free to create a new account at any time.

The data recorded by the Lorenza-Paris.com site constitute proof of all transactions occurring between Lorenza Paris and its customers. In case of conflict between Lorenza Paris and one of its clients in a transaction made on the website, the data recorded by Lorenza Paris are considered as irrefutable proof of the content of the transaction.

Pursuant to Article L. 134-2 of the Consumer Code, when an order is equal to or greater than 490.00 Euros, Lorenza Paris retains the writing evidencing the contract between a customer and Lorenza Paris electronically for a period running from the conclusion of the contract until the date of delivery of the goods and for a period of ten years thereafter (in accordance with the decree 2005-137 of 16 February 2005). You then have access to this document at any time, on request made to service.clients@lorenza-paris.com, and proof of your identity.

Price – Payment

Lorenza Paris product prices are listed in euros, all taxes included. Apart from cases of reimbursement provided below (see "Returns, Exchanges-Refunds"), Lorenza Paris will not refund VAT on purchases made on the Lorenza-Paris.com site (even if the buyer after receiving the goods forwards Lorenza products to a third country in the European Union). The total amount of your order includes all shipping fees depending on the selected option (see "Zone of delivery and pickup").

Lorenza Paris reserves the right to modify the prices of products offered on the Lorenza-Paris.com site at any time without prior notice. Products are charged on the basis of the rates posted on the Lorenza-Paris.com site at the time you place your order, subject to the availability of products ordered at this time.

Any order placed on the Lorenza-Paris.com site must be paid immediately at the time of placing your order. We only accept payments by credit card. You may not use client credits issued by Lorenza Paris stores or gift cards issued by Lorenza Paris stores to buy items shown on the Lorenza-Paris.com website.

All orders are payable in euros. Credit cards accepted: MasterCard®, Visa®, American Express®.

Payments made by Visa® and MasterCard® are authenticated and secured using the 3D Secure system. This system is also known as the "Verified by Visa®" or "MasterCard® SecureCode". Upon payment, the bank asks for the user’s personal information to verify the cardholder’s identity and to validate the transaction.

How to pay with 3D Secure on Lorenza-Paris.com?

After your credit card details are validated (card number, expiration date and security code), a new page will appear where you will enter your personal information requested by your bank. This information can be:
- the answer to a personal question,
- a password that you have chosen in advance
- a code sent by SMS,
- your date of birth...

Once the 3D Secure code information is entered and validated by your bank, your order is finalized. You will receive an e-mail confirmation.

Authentication is specific to each bank. For questions about your 3D Secure Code, please contact your bank directly.

Your order is shipped only after verification of your payment method and receipt of the bank’s authorization to debit your card.

Payment for the order will be debited from your credit card or your bank debit card at the moment the order is placed.

Property Possession

The products ordered remain the property of Lorenza Paris until Lorenza Paris receives full payment.

However, you assume the risks (including loss, theft or damage) relating to the products to be delivered, right up to the actual delivery date.

Delivery area and withdrawal

For deliveries to a postal address:
Products are shipped to the delivery address(es) you have indicated during the ordering process.

Shipping costs

You are asked to choose the shipping method you prefer as part of the ordering process.

Shipping costs are calculated either based on selected products, or the total value of your order and the delivery service you choose.

Delivery charges will be calculated based on the order’s total value.

For reasons including security, Lorenza Paris will not process any order for which a post-restante, a postal box address, a university residence or a Cedex address is provided.

Delivery times and pickup

For deliveries to a postal address:
During the ordering process, we specify the time and possible shipping formulas for products purchased and the chosen country destined for delivery.

This amount will be payable by you in addition to the price of products purchased.

However, Lorenza Paris reserves the right to split product shipments. Your debited credit card or payment will be split in the same way to match the prices of the products actually delivered. Shipping costs for one shipment will be charged in accordance with the details listed in your order summary.

Delivery Problems

Any failure or delivery delay (or provision of your items in store) of more than eight (8) working days must be reported to our Customer Service as soon as possible. Any claim beyond thirty (30) calendar days beyond your order’s date of confirmation will not be considered.

You should verify the conformity of the goods at the time of delivery and indicate any anomalies, if possible on the delivery slip in the form of handwritten notes accompanied by your signature (open package, damaged goods etc.).

You must then contact Customer Service by email or by phone at +33 (0) 1.40.15.97.97. In case of non-compliance of products purchased or if they do not give you complete satisfaction, you may return or request an exchange in accordance with the "Returns-Exchanges - Refunds" section.

Returns - Exchanges – Refunds

From the Lorenza-Paris.com website

After placing an exchange request, you can return any product ordered on the Lorenza-Paris.com site within thirty (30) calendar days from the date of delivery. Products must be returned in their original condition and packaging, along with their invoice or a copy in case of a partial order return.

For gifts you were given which were purchased on the Lorenza-Paris.com site, only the exchange is accepted. Only an exchange is possible for a product of equal or greater value (the difference in price will be paid by the gift recipient). Please contact our Customer Service, which will give you the procedure.

A product ordered on the Lorenza-Paris.com website, which at your request has been personalized will not be eligible for return for an exchange or for a refund.

In this case, we recommend that you take out insurance coverage. Lorenza Paris will not be liable for any loss, shipping to the wrong address or delay in delivery of a product you want to return to Lorenza-Paris.com site, insofar as the shipping risks you choose and which you initiated are solely your responsibility.

In the case of exchange (except in the case of a product received as a gift):
- if the total amount of the product(s) chosen has a replacement value greater than the total amount of the product(s) returned, you must make up the difference in price in accordance with the current General Terms and Conditions of Sale.
- if the total amount of selected replacement product(s) has a value less than the total amount of the product(s) returned, ,Lorenza Paris will not reimburse you the difference in price in accordance with these current General Terms and Conditions of Sale, but you will receive a customer credit to place a future order, whose purchase will be made in-store only.

In case of exchange, you will be billed the shipping costs of the second delivery.

On no account, will it be possible to grant you an electronic credit usable on the Lorenza-Paris.com site and the site will not issue a customer credit for use in the Lorenza Paris boutique.

In the case of a request for refund made under the right of cancellation, (14 days), a product ordered on the Lorenza-Paris.com website and having been personalized at your request may not benefit from this right of cancellation.

Lorenza Paris has full discretion to determine whether the products are in their original condition when returned to Lorenza-Paris.com.

We do not currently offer the option of requesting the exchange of products purchased in a Lorenza Paris store via the Lorenza-Paris.com site.

From the Lorenza Boutique.

For deliveries to a postal address:
Any Lorenza product purchased (or received as a gift) on the Lorenza-Paris.com site (with the exception of a product that has been personalized at your request) may be exchanged, or be the object of a customer credit in the Lorenza boutique within thirty (30) calendar days following the date of delivery, under the following conditions:
- products returned must be in their original condition and packaging.
- products returned must be accompanied by a sales receipt or a copy if it is a partial return.
- shipping costs of the initial order for a product purchased on the Lorenza-Paris.com site are not refunded when you return or restore the product (for an exchange or store credit) to a Lorenza store.

We specifically draw your attention to the fact that, for tax purposes, no exchange or store credit will be possible for purchases made on the Lorenza-Paris.com site from abroad.

The Lorenza Paris boutique does not offer refunds on any goods purchased on the Lorenza-Paris.com site. Under no circumstances will it be possible to receive credit on your credit card.

To make a claim for the refund of a product acquired from the Lorenza-Paris.com site by exercising your right of cancellation, you must proceed as described above in the preceding paragraph "From the Lorenza-Paris.com Site".

Legal warranty against hidden defects

The products sold on the Lorenza-Paris.com site are subject to the conditions of legal safeguards provided for in Articles L 211-4, L 211-5 and L 211-12 of the Consumer Code and in Articles 1641 and 1648 of the Civil Code:

Article 1641 of the Civil Code
The seller must guarantee against hidden defects of the object sold, which render it unfit for the use for which it was intended, or that so diminishes this use that the buyer would not have acquired it, or would otherwise have paid only a lesser price had he known about them.

Article 1648 of the Civil Code
Complaints stemming from hidden defects must be brought by the purchaser within two years after discovery of the defect.
In the case provided for in Article 1642-1, the complaint must be brought, on pain of forfeiture, in the year following the date on which the seller may be relieved of all responsibility for apparent defects.

Article L211 -4 of the Consumer Code
The seller must deliver goods in conformity with the contract and be liable for defects of conformity existing at the time of delivery.
It also addresses the lack of conformity resulting from the packaging, instructions for assembly or installation when it was turned over to him by the contract or carried out under his responsibility.

Article L211 -5 of the Consumer Code
To comply with the contract, the goods must:
1° Be suitable for the purpose usually associated with such a good and, if necessary: match the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model, display features that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;
2° Or display the features defined by mutual agreement between the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter agreed.

Article L211-12 of the Consumer Code
Filing complaints stemming from a lack of conformity are limited to two years from delivery of the goods.

Limitation of liability

Under no circumstances may Lorenza Paris be held liable for any indirect, incidental, special or consequential, including without limitation, loss of business, loss of profit or opportunity resulting from the purchase of Lorenza products on the Lorenza -Paris.com site.

Applicable law – Disputes

These current General Terms and Conditions of Sale are governed by and construed in accordance with French law, without regard to principles of conflicts of laws. These current General Terms and Conditions of Sale are not obstacles to the compliance by the Lorenza-Paris.com site of a matter of existing public policy in the regulations of the country of the European Union from where the customer placed the order provided he also resides there. These General Terms and Conditions of Sale are written in French.
In case of dispute, in accordance with the provisions of Regulation No 44/2001 of 22 December 2000:
- You can pursue a complaint either in the court of the place where you live or in the French courts
- Lorenza Paris may seek recourse to the court of the place where you live.
Lorenza Paris reserves the right to request and obtain injunctions or ordinances to defend its rights under the current terms.

General Terms & Conditions of Use of the Lorenza-Paris.com website

The Lorenza-Paris.com site is administered by the Lorenza Paris company. Lorenza Paris publishes the Lorenza-Paris.com site.
Lorenza Paris, whose head office is located at 8, rue Danielle Casanova, 75002 Paris.
The use of the Lorenza-Paris.com site and purchases of products offered on Lorenza-Paris.com are subject to the current general terms and conditions of use of the Lorenza-Paris.com site ("General Terms and Conditions of Use"). By using the Lorenza-Paris.com site you acknowledge that you have read, understood and unconditionally accepted the current General Terms and Conditions of Use. Similarly, by using the Lorenza-Paris.com website you acknowledge the clauses regarding confidentiality of the Lorenza-Paris.com site (see "Security and Privacy").
Lorenza Paris may at any time modify and update the current General Terms and Conditions of Use and Privacy Policy. We advise you to keep regularly informed of the prevailing terms and conditions. You may peruse at any time the version of the General Terms and Conditions of Use or the Privacy Policy currently in effect by clicking on the "Customer Service" link.

Security and Privacy

The Lorenza-Paris.com site Privacy Policy (see "Privacy Policy") governs the use of personal information you choose to share with Lorenza Paris on this site. Lorenza Paris may change its Privacy Policy at any time, as provided in this document.
The Lorenza-Paris.com site is not intended for minors.

Intellectual Property

The ensemble of all elements (drawings, models, illustrations, photographs, sound tracks, texts, logos, brands...) that constitute the Lorenza-Paris.com site is the exclusive property of Lorenza Paris or its subsidiaries. With the exception of exemptions expressly provided in the General Terms and Conditions of Use, you are prohibited from reproducing in whole or in part, by any means whatsoever, distribute, publish, transmit, modify or sell all or part of the content of the Lorenza-Paris.com site or create derivative works from it.
The "Lorenza Paris" brand, the logo of a stylized cross in a circle, all other trademarks and logos associated with Lorenza registered or not, displayed on the Lorenza-Paris.com website and the domain name Lorenza-Paris.com are and remain the exclusive property of Lorenza Paris. Any reproduction, distribution, transmission, modification or use of these trademarks without the express prior consent of Lorenza Paris, for any reason whatsoever, is prohibited.
You are forbidden to remove any notice of copyright, trademark or other proprietary rights of the Lorenza-Paris.com site or any content therein. You may make a single copy of the data published on the Lorenza-Paris.com website for your private, personal and non-commercial use, provided that all copies of these Internet pages of this website retain all the references to "copyright" and proprietary rights therein.

Links

The Lorenza-Paris.com website may contain links to third party websites not published or controlled by Lorenza Paris. Such links are provided for convenience and may not and should not be construed as an express or implied endorsement of these sites, their content or any products or services offered thereon. You may not establish a link to the Lorenza-Paris.com website without the express written permission of Lorenza Paris.
Limitation of Liability

Lorenza Paris will in no event be held liable vis-à-vis you or any third party for any indirect, incidental, special or accessory damage - this includes, but is not limited to, any loss of profit or other indirect loss - resulting from your use of the Lorenza-Paris.com site or your inability to use it. This current limitation of liability applies to the fullest extent permitted by law.

No Guarantee

Lorenza Paris can not guarantee or represent :
- that the Lorenza-Paris.com website is free of viruses, crash data programs, Trojan horses or other destructive material;
- that the information contained on the Lorenza-Paris.com site is accurate, complete or current.
The Lorenza-Paris.com site may contain technical inaccuracies or other defects; Lorenza Paris does not guarantee the correction of these defects. The Lorenza-Paris.com website and the contents of this site are presented "as is" and "on an available basis ". Lorenza Paris expressly excludes any warranty, including any implied warranties relative to the usual conditions of use of the site or the ability of the site to normal use or a specific application, to its quality and compliance with all legal provisions. This limitation of liability applies to the fullest extent permitted by law.

Applicable Law – Disputes

These current General Terms and Conditions of Use are governed by and construed in accordance with French law, without regard to principles of conflicts of laws. These General Terms and Conditions of Use are written in French.
In case of dispute, in accordance with the provisions of Regulation No 44/2001 of 22 December 2000:
- You may pursue a complaint either in the court of the place where you live or in the French courts
- Lorenza Paris may seek recourse to the court of the place where you live.
Lorenza Paris reserves the right to request and obtain injunctions or ordinances to defend its rights listed hereunder.